I couldn't resist posting this, I heard about it today on the radio and then found this article at
McLeans Magazine. Enjoy!
“If you feel confused and frustrated by the insanity at your office, you are not alone. Sometimes it seems as if the whole world of business has gone crazy,” writes clinical psychologist Dr. Albert Bernstein in a new book,
Am I the Only SANE ONE Working Here?: 101 Solutions for Surviving Office Insanity.
Among the problematic characters Bernstein tackles is the colleague whose work isn’t done and who lies about it. “Never ask why,” advises Bernstein. “He may say it wasn’t really his fault, because no one gave him the information he needed. This may pull you into an argument about who sent him what and when, but that won’t get you the PowerPoint any more quickly. He will not learn anything from your lectures and his mistakes, except that he is a screw-up, to which he readily admits.”
Advice: demand to see his work in progress. “This approach will minimize the damage by giving you more usable information, and enough time to do the job yourself if necessary.” Next, tell everybody. “Send emails on how the project is going and who is doing what. The liar’s section will be the shortest, with his pitiful excuses prominently featured.”
Then there’s the colleague who thinks her work is perfect and she’s indispensable. The trouble is she doesn’t pay close attention. “She never makes mistakes,” writes Bernstein. “She always follows directions, so if you didn’t want it done that way, why didn’t you tell her? Even though she’s the weakest member of the team, she rates herself as excellent and she believes she should be paid as much as her boss, because she works longer hours.” Never tell her she is wrong, warns Bernstein. “Specify what you need from her and when you need it. Never do this verbally, because her mind will automatically change your instructions to conform to whatever she is already doing. If you are explaining something to her, don’t rely on her to take notes; provide them for her. If you send her information in an email, always get acknowledgement in writing. If you don’t, she will say you never sent it.”
Some colleagues attempt to assert dominance by using passive-aggressive tactics such as checking their watch or BlackBerry throughout your presentation. “Respond to this with a general time update,” suggests Bernstein. “Something like, ‘It’s 2:15 now. I have three more topics to cover, and I expect we’ll be out of here by 2:30.’ Do not look at the offending party when you say this. Everyone else will, however.”
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